Case Study: Veterinarian Clinic

On April 29, 2014, in Case Studies, by Admin

veterinary-clinic-case-study-dogAs the Marching Orders app was nearing completion a small group of iPhone-using friends and family members were given the app for beta testing. Aside from them all knowing what the basic purpose of the app was, they were not told how to use it or what to use it for.

Audra is a Veterinary Technician at a clinic with six staff members supporting the work of the Veterinarian. She also manages the staff.

“I wasn’t told what to do with the app so I played around for a few minutes and quickly realized one thing I could do with Marching Orders” said Audra, “and it was something I was putting off doing for a long time because I thought it would be a pain in the neck. It was easy with Marching Orders!”

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One of the most frustrating things of managing the staff was keeping everyone focused on doing their part of the required cleaning and facilities maintenance. No less important than in a human heath care facility, exceptionally clean conditions are vital. Also the various fixtures and equipment are expensive so proper upkeep is also vital. Without a comprehensive checklist, people tended to leave unpleasant tasks for the next person to do and were inclined to neglect things that they weren’t explicitly directed to perform.

What Audra did in her first day of using Marching Orders was to walk through the clinic taking pictures to represent each task that needed to be attended to on a regular basis. Then she sat down and prepared titles and descriptions while making adjustments to the order of the tasks for the best organization.

Ultimately she decided to make a specific marching order for each of the primary rooms in the clinic and tack up the printout to serve as the task list to be followed by whoever’s job it is on a particular day to attend to the needs of each room. This way each room now has its own task list and the staff cannot hedge on what needs to be done.

“There is always a need to make specific marching orders for individuals on any given day but making the room-specific lists was a great way to establish clear expectations. I don’t think the clinic has ever been better maintained!”

Many small businesses have similar needs and we challenge you to find useful ways to use the Marching Orders iOS App!

 

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Take Some Pictures

There is no "right way" to do it but most will find the easiest first step to be taking pictures that illustrate what you want the recipient of your Marching Orders to focus on. The app will let you crop and scale any photo if needed.

Dictate Some Text

Use Speech to Text if your device supports it to make this a really fast process or type in what you like for titles and/or descriptions. Pictures will help to minimize how much you need to enter to give good instructions!

Print Marching Orders!

Send your file to any AirPrint printer or email it as an attachment. With Marching Orders, you can easily give your staff a great task list with a minimum of time and effort! Check out our Tips & Techniques posts for more info!